General Help & Set-Up
How do I login to my account?
If you forgot your password, please contact support at business@muncho.io or call us at +1 (916) 477-8934
How do I create a Stripe account?
Step 1. Click the Stripe link provided by our sales team, fill in your details, and verify your email address
Step 2、Fill in your business details as prompted
How do I create a Nihao Pay account?
You will need the following documents to create your account:
Business Registration
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Your current business registration in JPEG, JPG, PNG, or PDF format. (Max file size is 5MB)
Photo ID (Owner)
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Your current government-issued photo ID in JPEG, JPG, PNG, or PDF format. (Max file size is 5MB)
Photo ID (Company Director)
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Your current government-issued photo ID in JPEG, JPG, PNG, or PDF format. (Max file size is 5MB)
Proof of Bank Account
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Your most recent bank statement or a copy of the voided check in JPEG, JPG, PNG, or PDF format. (Max file size is 5MB)
Once you have all the required documents, go to the Nihao Pay Sign-Up page and follow the instructions to create your account
Why is my revenue different on Muncho and Stripe?
You can check your revenue and related fees through Stripe or on Muncho manager portal's finance management.
The default time on Muncho is Pacific Standard Time (PST), while the default time on Stripe is Coordinated Universal Time (UTC).
To accurately check your revenue and related fees, please edit the time on your Muncho portal to UTC. Note that there is an 8 hour difference.
For example:
The time displayed on Muncho manager portal: Dec 28, 2021, 2:01 PM (PST = UTC - 08:00）
The same time is displayed on Stripe as: Dec 29,2021, 12:01 AM (UTC)
How do I make sure that the fee collected by Muncho is correct?
The business's net income for each order is detailed on the Muncho manager portal in real-time.
To compare the charges on Muncho with the charges on Stripe, change the PST time zone on Muncho to UTC time zone (which is used by Stripe).
Why is the fee on Stripe different from my charges?
The fee displayed on Stripe also includes the service fees collected from the customers, which is not shown on the Muncho manager portal for ease of calculation. So the fees on Stripe appear higher than they actually are.
How do I take appealing pictures for my menu?
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Use a still life box.
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Use tripod to increase camera stability and quality
Or let us know that you require pictures for your menu and we'll gladly do a photo shoot for you!
How do I edit the menu?
Start by logging into your Muncho Manager Portal
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How to add store timings and breakfast, lunch, and dinner menus
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How to add options to menu items
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How to add toppings to menu items
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How to add a new category
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How to add a new item to a category
Step 1: Click on "Create New Item"
Step 2: Fill in the item information and click "Save"
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Additional features
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How to mass edit menu items
